Shipping

Domestic Shipping

Please note that we do not ship on weekends or US holidays.  If an item you ordered is out of stock, we will contact you and provide an approximate date of shipment or assist you with selecting an alternate item.  Be sure to add The Mountain to your approved sender list as some e-mail providers may filter as spam. 

When placing your order, please review your shipping address carefully.  Shipping fees are non-refundable.

We are happy to be able to provide our customers with affordable $5 flat rate standard shipping.  Orders are shipped by a carrier of our choice (either USPS or FedEx) and generally take 5-10 business days for delivery.  All orders are shipped from our warehouse in Keene, New Hampshire. 

Expedited shipping options are available at checkout.  We are happy to extend our discounted FedEx rates to our customers at check-out, and prices are calculated by the weight of items and your location.  Please note that all orders ship next business day; we do not ship on weekends or US holidays. 

FedEx does not ship to P.O. Boxes.  If you choose a FedEx expedited option and enter a P.O. Box, we will ship your order using USPS Express.

If you require alternative shipping options such as Saturday delivery, please call our Customer Service for assistance at 1-877-686-8337 Monday through Friday 8:30 AM to 4:30 PM.

Expedited Delivery Options:

 

 

FedEx Priority Overnight (delivery by noon for most locations)

FedEx Standard Overnight (delivery by 4:30 PM to most locations)

FedEx 2-Day

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Once your order ships, you will receive an automated e-mail with tracking information.  Please allow up to 24 hours for that tracking information to update.  Tracking numbers beginning with 940 or any letter can be tracked at www.usps.com.  Tracking numbers beginning with 605 or 771 can be tracked at www.fedex.com. 

 

 

International Ordering and Shipping

All sales are final.

Please note that we do not ship on weekends or US holidays.  If an item you ordered is out of stock, we will contact you and provide an approximate date of shipment or assist you with selecting an alternate item.

When placing your order, please review your shipping address carefully and be sure your country's postal service delivers to the address exactly as you have provided.  Please include a daytime phone number where you can be reached in case delivery problems arise.  Shipping fees are non-refundable.

By completing your order, you agree to become the importer of record for your order.  In doing so, you assume full responsibility for any additional import charges.  The Mountain does not pay import taxes, duties, or brokerage fees, nor do we include them in our shipping rates.  For an estimate of these fees, please contact your local Customs office.  You will need to pay these fees for your package to be delivered.  If the shipping carrier is unable to collect duties or brokerage fees associated with your order, the package is abandoned.  No refund is issued in this circumstance.

Returns and exchanges are not accepted for international orders.  If your order contains incorrect or defective items, please contact us (retail@themountain.com) within 3 business days of delivery and we will happily help resolve the issue.

International orders are shipped by a carrier of our choice, either United States Postal Service (USPS) or FedEx International Mail Service (FIMS).  Both carriers deliver to your local Customs agency who will then distribute to your local postal service for delivery.  All orders are shipped from our warehouse in Keene, New Hampshire. 

All international shipments are subject to delays in Customs and therefore delivery dates are estimated.

USPS Express Mail:  5-8 business days for delivery and includes tracking information provided in an automated e-mail once the order ships, trackable at www.usps.com.

USPS Priority Mail:  2-4 weeks with no tracking information.

USPS First Class:  3-5 weeks with no tracking information.

FIMS:  2-4 weeks with no tracking information.

Orders shipping to Argentina, Australia, Brazil, Chile, The Russian Federation, or Venezuela can arrive within a month but often take 5-8 weeks due to extensive Customs processing.

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