The Mountain is dedicated to providing you with top quality apparel; it is our mission, and we do not take this mission lightly. We have a very dedicated inspection team right here in our New Hampshire production facility that looks over every inch of our garments for imperfections after the shirt is dyed and again when the shirt is printed. In our warehouse there's a third inspection team trying to catch anything that our production inspection team missed.
Occasionally a problem is overlooked or hidden and to err is human.
You may return any item within 90 days of delivery for a full refund. Garments must be unused and unwashed. We'll also pay the return shipping costs (U.S.P.S. First Class) if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).